Privacy Policy
Last updated January 29, 2025
At Restoring Serenity: A Heart’s Refuge LLC (“I,” “me,” “my”), I am committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how I collect, use, and protect your information when you visit my website [restoringserenityllc.com]. By using my website, you agree to the practices outlined in this policy.
1. Information I Collect
I collect personal information that you provide directly to me when you use my website, such as when you schedule a session, fill out a contact form, or sign up for my newsletter. This may include:
• Your name
• Email address
• Phone number
• Insurance information (if applicable)
• Payment details (for self-pay clients)
• Any other information you voluntarily provide to me
2. How I Use Your Information
I use the information I collect for the following purposes:
• To provide therapy services to you
• To communicate with you about appointments, services, and billing
• To respond to your inquiries and provide customer support
• To process payments and verify insurance (if applicable)
• To send you information or updates regarding my services (if you opt-in)
I will not share or sell your personal information to third parties for marketing purposes.
3. How I Protect Your Information
I take your privacy seriously and implement reasonable security measures to protect the personal information you share with me. Your information is stored securely, and I take precautions to prevent unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and while I strive to protect your information, I cannot guarantee its absolute security.
4. Virtual Therapy Sessions
If you are participating in virtual therapy sessions, I use a secure, HIPAA-compliant platform (Alma) to ensure your privacy. All virtual sessions are conducted in a private, confidential space, and I take necessary precautions to ensure your information remains protected.
5. Cookies and Tracking Technologies
I may use cookies and other tracking technologies to enhance your experience on my website. Cookies are small data files stored on your device that help improve website functionality. You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of my website.
6. Sharing Your Information
I do not share your personal information with third parties, except as required by law, to protect my rights, or to provide the services you’ve requested (such as with payment processors or insurance providers). If I ever need to share your information for any other reason, I will ask for your consent first.
7. Your Rights and Choices
You have the right to:
• Access the personal information I hold about you
• Request corrections to any inaccurate or incomplete information
• Request that I delete your personal information, subject to certain legal exceptions
If you wish to exercise any of these rights or have questions about your data, please contact me using the information provided below.
8. Children’s Privacy
My website and services are intended for adults. I do not knowingly collect personal information from individuals under the age of 18. If I become aware that I have inadvertently collected information from a minor, I will take steps to delete that information.
9. Changes to This Privacy Policy
I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how I am protecting your information.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact me:
Restoring Serenity: A Heart’s Refuge LLC
Email: restoringserenityllc@gmail.com
Phone: 239-789-0971
By using my website, you acknowledge that you have read, understood, and agree to this Privacy Policy.